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Returns & Exchanges

Please note that we can only offer returns, refunds and exchanges on purchases made directly through our website or through Velvette's pop-up/booth at shows and events.
Any returns, refunds or exchanges purchased through our partner retailers will have to go through them.

 

RETURNS

We've poured our heart and soul into creating the best possible products for you, but understand that it doesn't always meet everyone's needs.

We have implemented a 100% satisfaction guaranteed return policy, valid for 60 days after the original date of purchase! Products must be new or in lightly used condition - we reserve the right to void our guarantee on products that are heavily used.

If for any reason you are unsatisfied with our products, please email us at info@lovevelvette.com to give us your feedback and concerns about the product. Please make sure to include the following in your email:

  • Name
  • Order #
  • Item to be returned
  • Reason for return
  • Pictures (If it helps us better understand why it didn't meet your needs)

Each request will be evaluated on a case by case basis. We'll get back to you within 3-5 business days!  

 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please check your credit card account again first. It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@lovevelvette.com

 

EXCHANGES

We will gladly replace any items that are damaged or defective. Please contact us at info@lovevelvette.com with the following:

  • Name
  • Order #
  • Item to be exchanged
  • Reason for exchange
  • Pictures of damage or defect

Each request will be evaluated on a case by case basis. We'll get back to you within 3-5 business days! 

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