Returns & Exchanges

Please note that we can only offer returns, refunds and exchanges on purchases made directly through our website, or in person at shows, markets and pop-ups. 

We will be happy to answer any product questions you may have for purchases made through our partner retailers, but any returns, refunds and exchanges must be handled through them. 

RETURNS

We take pride in all our products, but we understand that it doesn’t always meet everyone’s needs. For this reason, we’ve implemented a 100% satisfaction guaranteed return policy. This policy is valid for 365 days after the original date of purchase.

If for any reason you are unsatisfied with our products, please email us at info@lovevelvette.com to give us your feedback and concerns about the product. Please also include your receipt, and front and back pictures of the product for our reference.

Once we receive your email, we will send you returns instructions within 3-5 business days. 

Please fill out the return form, package the product carefully and mail to:

Velvette
Attn: Returns 
15-1431 40 Ave NE
Calgary, AB, Canada T2E 8N6

Once the product has been received, inspected and processed, we will immediately issue a refund to you.  

PARTIAL REFUNDS

There are certain situations where only partial refunds are granted. Unfortunately, if the product is over half used and a valid return reason cannot be provided, we will be unable to provide a full refund. In such cases, the refund amount will be judged on a case-by-case basis. 

LATE OR MISSING REFUNDS

If you haven’t received a refund yet, please check your credit card account again first. It may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@lovevelvette.com. 

SALE ITEMS

Sale items have the same return policy.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please send us an email at info@lovevelvette.com and send your item to:

Velvette
Attn: Returns 
15-1431 40 Ave NE
Calgary, AB, Canada T2E 8N6

The shipping cost for the replacement product will be covered by Velvette. 

SHIPPING

Any products to be returned or exchanged are to be shipped to:

Velvette
15-1431 40 Ave NE
Calgary, AB, Canada T2E 8N6

Please note that all return shipping costs will not be covered by Velvette. 

Depending on where you live, the time it takes for your product to reach either our headquarters or your address may vary. All our products will be shipped with tracking numbers, but we cannot guarantee that we will receive your returned item. No refund will be issued If the item is not received.