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Our Story
Hi there, we are Jenny and Joyce, the Co-founders of Velvette!
We are sisters, and an Accountant and Cosmetic Chemist/Chemical Engineer duo from Calgary, Alberta, Canada! Joyce, a certified Cosmetic Chemist, has consulted for numerous multi-million dollar beauty brands in North America. In 2017, we set out on a mission to find a solution to create products that worked for Jenny's sensitive skin. It was no easy task! Together, we meticulously researched, analyzed, and tested over 200 different plant oils, and after months of development, came up with a collection of face, body, and hair oils.
We decided to name our brand Velvette, after the quick-absorbing, intensely moisturizing, and velvety soft feeling of our oils!
Fast forward 5 years later, we've added a series of complementary and innovative beauty tools to our collection, such as our patented Gua Sha for facial massage, our relaxing ice globes, and our exfoliating mitt which sold out just two weeks after launch!
We decided to name our brand Velvette, after the quick-absorbing, intensely moisturizing, and velvety soft feeling of our oils!
Fast forward 5 years later, we've added a series of complementary and innovative beauty tools to our collection, such as our patented Gua Sha for facial massage, our relaxing ice globes, and our exfoliating mitt which sold out just two weeks after launch!
We are so excited that you're here on this journey with us! If you have any questions about skincare, beauty, or even our entrepreneurship journey, don't be afraid to say hi! We'd love to hear from you!
P.S. Let's make your skin as beautiful as your personality!
FAQ
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We work with a variety of different shipping couriers. Shipping couriers are selected depending on the size and weight of your order. Canada Post is unfortunately very cost prohibitive for a small business, and takes longer to deliver compared to other shipping options. As we are a small business run by just two people, it could take us up to 3-4 days to process your order. Most orders are processed within 1-2 days.
Within Canada:
- For orders below 2 cm in thickness (Orders containing only samples/exfoliating mitts), we use Canada Post Oversized Letter, which unfortunately, does not come wtih a tracking number. As much as we'd like to offer a tracked option, it would exceed the entire cost of the order for us to use them 😔! The shipment time can take anywhere from 7-14 business days.
- For orders over 2 cm (Most orders), we use ICS Courier, Purolator, and similar equivalents, or Canada Post if a P.O. Box address was provided. If possible, please provide your regular address, instead of your P.O. Box address.
- If you are based in Calgary, we may opt to deliver locally if it works with our travel plans and schedule.
To USA:
- We use USPS for orders of all sizes. We use a service which trucks down our US orders from Alberta across the border to Montana in order to take advantage of USPS's faster delivery times and more reasonable shipping rates. Shipments to the USA could take anywhere between 5-0 business days.
Outside of Canada/USA:
- For orders below 2 cm in thickness (Orders containing only samples/exfoliating mitts), we use Canada Post Small Packet, which unfortunately, does not come wtih a tracking number. As much as we'd like to offer a tracked option, it would exceed the entire cost of the order for us to use them 😔! The delivery time could take anywhere from 7-21 business days.
- For orders over 2 cm (Most orders), we will use expedited couriers such as, Purolator, DHL, UPS, and Fedex, or similar equivalents, which will be selected at the time of shipment processing. The delivery time could take anywhere from 5-14 business days to deliver.
Please visit our shipping page for more details!
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Please contact us at info@lovevelvette.com, and we will investigate the status of your order!
Please note that once your order is picked up or dropped off to the shipping courier, any delays or issues as a result of the shipping courier's handling is out of our control.
If an unreasonable amount of time has passed and your order has still not yet arrived, we are more than happy to replace your order.
Please visit our shipping page regarding delivery time standards. For Canadian or International customers who order only our samples/exfoliating mitts, you may experience longer wait times due to limitations with Canada Post.