We work with a variety of different shipping couriers. Shipping couriers are selected depending on the size and weight of your order. Canada Post is unfortunately very cost prohibitive for a small business, and takes longer to deliver compared to other shipping options. As we are a small business run by just two people, it could take us up to 3-4 days to process your order. Most orders are processed within 1-2 days.
Outside of Canada/USA:
Please visit our shipping page for more details!
Please contact us at firstname.lastname@example.org, and we will investigate the status of your order!
Please note that once your order is picked up or dropped off to the shipping courier, any delays or issues as a result of the shipping courier's handling is out of our control.
If an unreasonable amount of time has passed and your order has still not yet arrived, we are more than happy to replace your order.
Please visit our shipping page regarding delivery time standards. For Canadian or International customers who order only our samples/exfoliating mitts, you may experience longer wait times due to limitations with Canada Post.