FAQ

When designing Velvette's body oil, we made sure to only use ingredients that were low on the comedogenic scale - Meaning they are unlikely to clog your pores!

Bacne can be caused by a variety of factors, and our oils are mostly likely not to be the culprit.

Most commercial hair oils consist of 70-90% silicones, and often less than 5% are actual plant oils! Silicones are a plasticky, man-made lubricant that contains no nutritional value, and leaves hair feeling gunky and limp. Ever feel like the longer you use certain commercial hair products, the more weighed down your hair feels? It could be due to silicone build-up! Silicone is not water soluble so it's hard to wash our completely.

Silicone is much cheaper than plant oils, and certain kinds evaporate quickly, leaving the illusion of a dry finish.

Our hair oil is 100% plant oil! It's super concentrated, so you only need one to four drops per application. To put that into perspective, you'd have 10x or more the amount if you were using silicone based hair oils instead. Think of how much you'd save on your skincare if you switched to oils instead!

Our hair oil is made of 100% plant oils, and 0% silicones!

Pixie cut to ear-length: 1 drop

Ear to chin-length: 2 drops

Chin to shoulder-length: 3 drops

Shoulder-length and longer: 4 drops

Our Exfoliating Mitts are finely knit in a special way that effectively grips onto dead skin and rolls it off painlessly! If at any point you feel pain, you're rubbing too hard. Rub firmly, not aggressively!

You've just revealed fresh new skin, so take good care of it by putting a moisturizer, like our Essential Body Oil on top! You'll find your moisturizers will absorb much better since the dead layer of skin that used to be on top is no longer there.

If you have sensitive skin, make sure to patch test first to ensure you are using an appropriate amount of pressure for your skin. Some redness is normal during the scrubbing process, but it should subside quickly within minutes of scrubbing.

Avoid rubbing on any open wounds, and only scrub once the wound has healed fully.

After you are done exfoliating, wash the mitt with soap and water. These mitts shrink once they get wet, so it's important to stretch them into shape before hanging dry.

We recommend replacing your mitts after 10 weeks. Due to the fine and intricate knitting structure of the fibers, the mitt may lose efficacy over time. For hygienic reasons, it's also difficult to fully wash away 10 weeks of accumulated dead skin from the mitt.

First, cut the elastic band off. Then, place the fabric part of the exfoliating mitt in the compost bin, and the elastic band in the garbage bin. The outer packaging is made of paper, and can be recycled.

It's really up to you! Both the refrigerator and freezer are perfectly suitable for the ice globes. If you like them extra cold, then definitely the freezer!

Apply a face oil first to reduce friction from the ice globes, and to protect the skin from the freezing temperatures of the bare metal. Your skin will thank you!

The cooling temperatures of these ice globes are great for soothing inflammation and irritation, and are perfectly suitable for sensitive skin!

Yes! Our ice globes come with a reusable plastic case that's refrigerator and freezer safe!

After you are done your ice globes massage, wash the ice globes with soap and water, and dry them off with a towel. Store them back in the reusable case and pop them into the fridge or freezer as you'd like!

The tutorial video is a good guideline on some ways you can use the ice globes, but there's no set routine. Do what feels right for you, and feel free to share what works for you with us!

Applying a face oil first reduces friction from the scraping motion of the Gua Sha. It also helps the Gua Sha glide better for a more smooth and flowing movement.

Using a Gua Sha with the face oil can also help the face oil penetrate deeper into the skin, for enhanced moisturization!

Scrape at a 45 degree angle for best results.

Use just enough pressure to feel relief, but not so much that you leave marks all over your skin. The scraping motion will leave your skin a bit red and flushed due to the increased circulation, but it should subside within minutes.

Avoid scraping over any open wounds, and only scrape once the wound has healed fully.

This is all up to you! Some people use the Gua Sha only a few seconds a day to massage a few trouble spots, and some people like to use it for long thirty minute massage sessions.

The tutorial video is a good guideline on some ways you can use the Gua Sha, but there's no set routine. Do what feels right for you, and feel free to share what works for you with us!

Yes! Our Gua Sha come with a reusable velvet pouch bag.

After you are done your massage, wash the Gua Sha with soap and water, and dry it off with a towel. Place the Gua Sha back in the velvet pouch that it came with and store in a safe place.

Do not use your Gua Sha if it is chipped or broken. Our Gua Sha is made of delicate Bian Stone, so take care not to drop it on hard surfaces and always store it in the velvet protective pouch that it came with when not in use.

If your Gua Sha arrived damage, please contact us as soon as possible at info@lovevelvette.com, and we'd be more than happy to replace it for you!

Our website automatically detects your location, and shows the product price in CAD if you are located in Canada, and in USD if you are located outside of Canada. Even if you enter a Canadian shipping address, as long as you are outside of Canada, our website will display your products in USD.

Unfortunately, as a small business, we still don't have a better solution to support multi-currencies. We are continually trying to improve, and will be on the lookout for suitable alternatives down the road.

We are able to create manual orders in the backend to help with any currency issues you may encounter. Please contact us at info@lovevelvette.com and we will try our best to help!

As a Canadian company, our default website is in CAD! Our website automatically detects your location, and shows the product price in CAD if you are located in Canada, and in USD if you are located outside of Canada.

Unfortunately, as a small business, we still don't have a better solution to support multi-currencies. We are continually trying to improve, and will be on the lookout for suitable alternatives down the road.

We are able to create manual orders in the backend to help with any currency issues you may encounter. Please contact us at info@lovevelvette.com and we will try our best to help!

We work with a variety of different shipping couriers. Shipping couriers are selected depending on the size and weight of your order. Canada Post is unfortunately very cost prohibitive for a small business, and takes longer to deliver compared to other shipping options. As we are a small business run by just two people, it could take us up to 3-4 days to process your order. Most orders are processed within 1-2 days.

Within Canada:

• For orders below 2 cm in thickness (Orders containing only samples/exfoliating mitts), we use Canada Post Oversized Letter, which unfortunately, does not come with a tracking number. As much as we'd like to offer a tracked option, it would exceed the entire cost of the order for us to use them 😔! The shipment time can take anywhere from 7-14 business days.
• For orders over 2 cm (Most orders), we use ICS Courier, Purolator, and similar equivalents, or Canada Post if a P.O. Box address was provided. If possible, please provide your regular address, instead of your P.O. Box address.
• If you are based in Calgary, we may opt to deliver locally if it works with our travel plans and schedule.

To USA:

• We use USPS for orders of all sizes. We use a service which trucks down our US orders from Alberta across the border to Montana in order to take advantage of USPS's faster delivery times and more reasonable shipping rates. Shipments to the USA could take anywhere between 5-0 business days.

Outside of Canada/USA:

• For orders below 2 cm in thickness (Orders containing only samples/exfoliating mitts), we use Canada Post Small Packet, which unfortunately, does not come wtih a tracking number. As much as we'd like to offer a tracked option, it would exceed the entire cost of the order for us to use them 😔! The delivery time could take anywhere from 7-21 business days.
• For orders over 2 cm (Most orders), we will use expedited couriers such as, Purolator, DHL, UPS, and Fedex, or similar equivalents, which will be selected at the time of shipment processing. The delivery time could take anywhere from 5-14 business days to deliver.

Please visit our shipping page for more details!

Canadian orders containing only Samples Discovery Kits and/or Exfoliating Mitts are under 2 cm are shipped via Canada Post Oversized Letter, which unfortunately, do not come with a tracking number.

As much as we'd like to offer a tracked option for these shipments, the shipping cost exceed the entire unfortunately exceed the entire order total 😔! The shipment time can take anywhere from 7-14 business days.

If you don't receive your order within 14 days of your shipping notification email, please email us at info@lovevelvette.com, and we'll make sure to investigate further for you!

If you would like to make changes to your order, please contact us as soon as possible at info@lovevelvette.com, and we will try our best to accommodate!

If it has been over two weeks since the shipping date and you still haven't received your shipment, please contact us at info@lovevelvette.com, and we will investigate the status of your order!

Please note that once your order is picked up or dropped off to the shipping courier, any delays or issues as a result of the shipping courier's handling is out of our control.

We are based in Calgary, but unfortunately we don't have a physical storefront - As of now, we operate primarily online via our website.

We do offer a no risk 60-day money-back guarantee, so if you purchase our products or samples and find you don't like them, we're more than happy to take care of it!

We offer a 100% satisfaction guaranteed return policy, valid for 60 days after the original date of purchase! Products must be new or in lightly used condition - we reserve the right to void our guarantee on products that are heavily used.

For more information, please visit our Returns & Exchanges page!