FAQ

General oil questions

One drop of oil is just as, or even more moisturizing, than one pump of cream! Think of how much you'd save on your skincare if you switched to oils instead!

Creams typically consist of 60-70% water, 5-10% oils, and numerous other ingredients in trace amounts. Your skin produces oil for moisture and wants more of the right oil. Why are you giving it 40 ingredients in your face cream instead?

Because creams are mostly water, the water content delivered by the cream initially would have provided some hydration to the skin, but evaporates quickly, which is why you'd have to reapply cream over and over throughout the day. However, oils don't need to be reapplied as frequently since they resist evaporation, and will act as a breathable film to help seal in moisture, and protect your skin from the elements!

All of our oils are formulated only using natural or naturally derived ingredients! Our flagship oil blends are made of only the most luxurious, premium organic plant oils in high ratios not found in most other skincare products on the market. Our ingredients all comply with ECOCERT's standard on natural ingredients.

Meticulously Designed: Through extensive research and testing of over 200 different plant oils, Co-founders Joyce, a certified Cosmetic Chemist, and her sister Jenny have created powerful blends of face oils that leave your skin healthy and glowing.


Non-Greasy & Quick-Absorbing: Unlike other oils on the market which feel greasy and sticky, ours leaves you feeling velvety soft! Try and feel the difference for yourself!

Customized & Specialized: Through a deep understanding of each plant oil's unique properties and textures, we've created six different blends of oils for the face, one for the body, and one for hair! Each of our oil blends features distinctly different plant oils, and works together to deliver effective results!

Our oils feature subtle scents that are not overpowering or artificial smelling.

We do not use any synthetic fragrances in our products. We use small quantities of essential oils in our formulations, which provide both therapeutic benefits and a pleasant aroma. Each oil blend has been formulated by a certified Cosmetic Chemist, and all essential oils used are within safety limits. If you have any known sensitivities, please review our ingredients list and perform a patch test before use.

Our all-natural oil blends contain only pure, luxurious, premium-grade plant oils, vitamin E, and trace essential oils. There are no synthetic perfumes, drying alcohols, harsh ingredients, or known irritants used in any of our products. Our gentle oils have been the favorites of many customers with sensitive skin!

Our oils absorbs quickly, and only a small amount is needed per application! As long as you apply just enough for your skin or hair and let it absorb properly, the oil should not stain your clothes or bedding.

Our oils last 12 months after opening, and 24 months on the shelf. We have included Vitamin E (Tocopherol) in our products, which is not only nourishing, but helps reduce the rate of oxidation in the product!


Please remember to store our products in a cool, dark area away from light in order to extend shelf life. If you detect any changes in smell, it may have oxidized.

Face oils

Not all face oils are created equal! At Velvette, we researched, analyzed, and tested over 200 different plant oils to find perfect combinations that absorbed quickly and left the skin feeling velvety soft.

Not sure which oil works best for you? Take our skin quiz to learn more!

We have three different types of face oils: Clarifying, Calming & Anti-Aging.

Clarifying: For oily or combination skin types looking to balance and regulate their sebum production.

Calming: For dry or sensitive skin types to soothe inflammation, irritation and skin dryness.

Anti-Aging: For dehydrated skin types showing signs of aging, our richest, youth preserving series aims to nourish and protect the skin from free radicals.

When designing Velvette's face oils, we made sure to only use ingredients that were low on the comedogenic scale - Meaning they are unlikely to clog your pores! In fact, our Clarifying Face Oil series contain ingredients known to regulate and balance your skin's sebum, and were created specifically for those with oily, blemish prone skin.

Your skin produces different levels of oil (sebum) throughout the day, with sebum levels peaking during the mid-day. Your skin cells also regenerates (cell mitosis) at different rates throughout the day, with the peak around nighttime during sleep.


We have optimized our oils to match your differing sebum levels by creating a lighter formula for the daytime, and a richer formula at night. During the day, we've created an oil that blends well with your existing sebum, whereas at night, an oil that works to replenish lost sebum!


Our daytime oil contains ingredients that provide more barrier functions to help protect your skin from the effects of the elements, whereas our nighttime oil contains powerful and effective extracts and ingredients that take advantage of your skin's peak repair and recovery period at night.

Yes! Our daytime face oils absorb quickly into the skin, and will create a smooth, supple base for makeup.

Many makeup artists currently use our Day Face Oils under their clients' makeup, including Candice Ornstein, the Emmy nominated makeup artist for the popular TV show Schitt's Creek, and Kristen Arnett, a celebrity makeup artist and green beauty advocate!

Body Oil

When designing Velvette's body oil, we made sure to only use ingredients that were low on the comedogenic scale - Meaning they are unlikely to clog your pores!

Bacne can be caused by a variety of factors, and our oils are mostly likely not to be the culprit.

Hair Oil

Most commercial hair oils consist of 70-90% silicones, and often less than 5% are actual plant oils! Silicones are a plasticky, man-made lubricant that contains no nutritional value, and leaves hair feeling gunky and limp. Ever feel like the longer you use certain commercial hair products, the more weighed down your hair feels? It could be due to silicone build-up! Silicone is not water soluble so it's hard to wash our completely.

Silicone is much cheaper than plant oils, and certain kinds evaporate quickly, leaving the illusion of a dry finish.

Our hair oil is 100% plant oil! It's super concentrated, so you only need one to four drops per application. To put that into perspective, you'd have 10x or more the amount if you were using silicone based hair oils instead. Think of how much you'd save on your skincare if you switched to oils instead!

Our hair oil is made of 100% plant oils, and 0% silicones!

Pixie cut to ear-length: 1 drop

Ear to chin-length: 2 drops

Chin to shoulder-length: 3 drops

Shoulder-length and longer: 4 drops

Exfoliating Mitt

Our Exfoliating Mitts are finely knit in a special way that effectively grips onto dead skin and rolls it off painlessly! If at any point you feel pain, you're rubbing too hard. Rub firmly, not aggressively!

You've just revealed fresh new skin, so take good care of it by putting a moisturizer, like our Essential Body Oilon top! You'll find your moisturizers will absorb much better since the dead layer of skin that used to be on top is no longer there.

If you have sensitive skin, make sure to patch test first to ensure you are using an appropriate amount of pressure for your skin. Some redness is normal during the scrubbing process, but it should subside quickly within minutes of scrubbing.

Avoid rubbing on any open wounds, and only scrub once the wound has healed fully.

After you are done exfoliating, wash the mitt with soap and water. These mitts shrink once they get wet, so it's important to stretch them into shape before hanging dry.

We recommend replacing your mitts after 10 weeks. Due to the fine and intricate knitting structure of the fibers, the mitt may lose efficacy over time. For hygienic reasons, it's also difficult to fully wash away 10 weeks of accumulated dead skin from the mitt.

First, cut the elastic band off. Then, place the fabric part of the exfoliating mitt in the compost bin, and the elastic band in the garbage bin. The outer packaging is made of paper, and can be recycled.

Ice Globes

It's really up to you! Both the refrigerator and freezer are perfectly suitable for the ice globes. If you like them extra cold, then definitely the freezer!

Apply a face oil first to reduce friction from the ice globes, and to protect the skin from the freezing temperatures of the bare metal. Your skin will thank you!

The cooling temperatures of these ice globes are great for soothing inflammation and irritation, and are perfectly suitable for sensitive skin!

Yes! Our ice globes come with a reusable plastic case that's refrigerator and freezer safe!

After you are done your ice globes massage, wash the ice globes with soap and water, and dry them off with a towel. Store them back in the reusable case and pop them into the fridge or freezer as you'd like!

Gua Sha

The tutorial video is a good guideline on some ways you can use the Gua Sha, but there's no set routine. Do what feels right for you, and feel free to share what works for you with us!

Applying a face oil first reduces friction from the scraping motion of the Gua Sha. It also helps the Gua Sha glide better for a more smooth and flowing movement.

Using a Gua Sha with the face oil can also help the face oil penetrate deeper into the skin, for enhanced moisturization!

Scrape at a 45 degree angle for best results.

Use just enough pressure to feel relief, but not so much that you leave marks all over your skin. The scraping motion will leave your skin a bit red and flushed due to the increased circulation, but it should subside within minutes.

Avoid scraping over any open wounds, and only scrape once the wound has healed fully.

This is all up to you! Some people use the Gua Sha only a few seconds a day to massage a few trouble spots, and some people like to use it for long thirty minute massage sessions.

Yes! Our Gua Sha come with a reusable velvet pouch bag.

After you are done your massage, wash the Gua Sha with soap and water, and dry it off with a towel. Place the Gua Sha back in the velvet pouch that it came with and store in a safe place.

Do not use your Gua Sha if it is chipped or broken. Our Gua Sha is made of delicate Bian Stone, so take care not to drop it on hard surfaces and always store it in the velvet protective pouch that it came with when not in use.

If your Gua Sha arrived damage, please contact us as soon as possible at info@lovevelvette.com, and we'd be more than happy to replace it for you!

Orders

If you would like to make changes to your order, please contact us as soon as possible at info@lovevelvette.com, and we will try our best to accommodate!

Please visit our shipping page for more details!

Please contact us at info@lovevelvette.com, and we will investigate the status of your order!

Please note that the majority of our orders are tracked, however, any Canadian customers who ordered just exfoliating mitts or product samples may experience longer shipping times of up to 2-3 weeks. Due to limitations with Canada Post, we are unable to offer tracked shipping for shipments that contain only exfoliating mitts or product samples.

Returns & Exchanges

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Still got questions? Let us know!