FAQ

When designing Velvette's body oil, we made sure to only use ingredients that were low on the comedogenic scale - Meaning they are unlikely to clog your pores!

Bacne can be caused by a variety of factors, and our oils are mostly likely not to be the culprit.

Most commercial hair oils consist of 70-90% silicones, and often less than 5% are actual plant oils! Silicones are a plasticky, man-made lubricant that contains no nutritional value, and leaves hair feeling gunky and limp. Ever feel like the longer you use certain commercial hair products, the more weighed down your hair feels? It could be due to silicone build-up! Silicone is not water soluble so it's hard to wash our completely.

Silicone is much cheaper than plant oils, and certain kinds evaporate quickly, leaving the illusion of a dry finish.

Our hair oil is 100% plant oil! It's super concentrated, so you only need one to four drops per application. To put that into perspective, you'd have 10x or more the amount if you were using silicone based hair oils instead. Think of how much you'd save on your skincare if you switched to oils instead!

Our hair oil is made of 100% plant oils, and 0% silicones!

Pixie cut to ear-length: 1 drop

Ear to chin-length: 2 drops

Chin to shoulder-length: 3 drops

Shoulder-length and longer: 4 drops

Our Exfoliating Mitts are finely knit in a special way that effectively grips onto dead skin and rolls it off painlessly! If at any point you feel pain, you're rubbing too hard. Rub firmly, not aggressively!

It's completely normal if you're not seeing visible skin rubbing off when using the exfoliating mitt. Everyone's skin reacts differently, and not everyone experiences visible peeling or flaking during exfoliation.

Rest assured, even if you're not seeing it, the exfoliating mitt is still effectively sloughing away dead skin cells and promoting skin renewal.

There are various factors that can affect the visibility of skin shedding, such as skin type, hydration levels, and the amount of dead skin present.

Additionally, the exfoliating action might be more subtle but still effective, leaving your skin smoother and rejuvenated. So, even if you're not seeing it, trust that your skin is benefiting from the exfoliating process.

After exfoliating with our mitt, you've sloughed off layers of dead skin cells, revealing fresh and smooth skin. However, this new skin is also more vulnerable and sensitive, which is why we recommend applying a moisturizer like our Essential Body Oil to nourish the skin. Removing the outer layer of dead skin cells allows the body oil to be absorbed even more quickly and deeply, leaving the skin feeling incredibly soft and supple.

If you have sensitive skin, make sure to patch test first to ensure you are using an appropriate amount of pressure for your skin. Some redness is normal during the scrubbing process, but it should subside quickly within minutes of scrubbing.

Avoid rubbing on any open wounds, and only scrub once the wound has healed fully.

After you are done exfoliating, wash the mitt with soap and water. These mitts shrink once they get wet, so it's important to stretch them into shape before hanging dry.

We recommend replacing your mitts after 10 weeks. Due to the fine and intricate knitting structure of the fibers, the mitt may lose efficacy over time. For hygienic reasons, it's also difficult to fully wash away 10 weeks of accumulated dead skin from the mitt.

First, cut the elastic band off. Then, place the fabric part of the exfoliating mitt in the compost bin, and the elastic band in the garbage bin. The outer packaging is made of paper, and can be recycled.

Gua Sha, an ancient Chinese beauty ritual, has stood the test of time for its remarkable ability to sculpt, lift, and rejuvenate the face.

This technique involves gently scraping a smooth-edged tool across the skin, promoting circulation and stimulating the body's natural healing processes.

By encouraging lymphatic drainage and reducing puffiness, Gua Sha helps to sculpt facial contours, diminish fine lines, and restore a radiant complexion.

More than just a skincare routine, it's a holistic practice that nurtures both inner and outer beauty, leaving you feeling refreshed, rejuvenated, and in harmony with your skin.

Each Gua Sha plate is crafted from the opulent Bian stone, which formed over 65 million years ago when a meteor collided with a mountain in ancient China.

This extraordinary stone, known for its dense composition of over 40 minerals and trace elements, has been revered since antiquity for its remarkable properties.

The use of Bian stone as a healing technique dates back to the 3rd millennium BCE. Bian stone therapy is one of the first of four techniques in Huang Di Nei Jing (黃帝內經), the most important ancient text that has been treated as a fundamental doctrine source for Traditional Chinese Medicine.

Bian stone's historical significance lies not only in its age but also in its ability to emit ultrasonic pulses, far-infrared waves, and negative ions. These natural phenomena, recognized for their anti-aging and health benefits, have been harnessed by generations past for healing and rejuvenation.

The tutorial video is a good guideline on some ways you can use the Gua Sha, but there's no set routine. Do what feels right for you, and feel free to share what works for you with us!

Using a face oil with Gua Sha serves several important purposes. Firstly, applying a face oil before using the Gua Sha tool reduces friction during the scraping motion, preventing unnecessary tugging or pulling on the skin. This helps ensure a smoother and more comfortable experience. Additionally, the presence of the face oil allows the Gua Sha tool to glide more effortlessly across the skin, facilitating a more fluid and effective movement.

Moreover, combining Gua Sha with face oils enhances the penetration of the oil's nourishing ingredients into the skin. The scraping action of the Gua Sha tool promotes better circulation and lymphatic drainage, which in turn helps to improve the absorption of the face oil's moisturizing and rejuvenating properties. This synergistic approach not only boosts hydration but also promotes healthier, more radiant-looking skin.

Scrape at a 45 degree angle for best results.

Use just enough pressure to feel relief, but not so much that you leave marks all over your skin. The scraping motion will leave your skin a bit red and flushed due to the increased circulation, but it should subside within minutes.

Avoid scraping over any open wounds, and only scrape once the wound has healed fully.

This is all up to you! Some people use the Gua Sha only a few seconds a day to massage a few trouble spots, and some people like to use it for long thirty minute massage sessions.

Yes! Our Gua Sha come with a reusable velvet pouch bag.

After you are done your massage, wash the Gua Sha with soap and water, and dry it off with a towel. Place the Gua Sha back in the velvet pouch that it came with and store in a safe place.

Do not use your Gua Sha if it is chipped or broken. Our Gua Sha is made of delicate Bian Stone, so take care not to drop it on hard surfaces and always store it in the velvet protective pouch that it came with when not in use.

If your Gua Sha arrived damage, please contact us as soon as possible at info@lovevelvette.com, and we'd be more than happy to replace it for you!

Our website automatically detects your location, and shows the product price in CAD if you are located in Canada, and in USD if you are located outside of Canada. Even if you enter a Canadian shipping address, as long as you are outside of Canada, our website will display your products in USD.

Unfortunately, as a small business, we still don't have a better solution to support multi-currencies. We are continually trying to improve, and will be on the lookout for suitable alternatives down the road.

We are able to create manual orders in the backend to help with any currency issues you may encounter. Please contact us at info@lovevelvette.com and we will try our best to help!

As a Canadian company, our default website is in CAD! Our website automatically detects your location, and shows the product price in CAD if you are located in Canada, and in USD if you are located outside of Canada.

Unfortunately, as a small business, we still don't have a better solution to support multi-currencies. We are continually trying to improve, and will be on the lookout for suitable alternatives down the road.

We are able to create manual orders in the backend to help with any currency issues you may encounter. Please contact us at info@lovevelvette.com and we will try our best to help!

We work with a variety of different shipping couriers. Shipping couriers are selected depending on the size and weight of your order. Canada Post is unfortunately very cost prohibitive for a small business, and takes longer to deliver compared to other shipping options. As we are a small business run by just two people, it could take us up to 3-4 days to process your order. Most orders are processed within 1-2 days.

Within Canada:

• For orders below 2 cm in thickness (Orders containing only samples/exfoliating mitts), we use Canada Post Oversized Letter, which unfortunately, does not come with a tracking number. As much as we'd like to offer a tracked option, it would exceed the entire cost of the order for us to use them 😔! The shipment time can take anywhere from 7-14 business days.
• For orders over 2 cm (Most orders), we use ICS Courier, Purolator, and similar equivalents, or Canada Post if a P.O. Box address was provided. If possible, please provide your regular address, instead of your P.O. Box address.
• If you are based in Calgary, we may opt to deliver locally if it works with our travel plans and schedule.

To USA:

• We use USPS for orders of all sizes. We use a service which trucks down our US orders from Alberta across the border to Montana in order to take advantage of USPS's faster delivery times and more reasonable shipping rates. Shipments to the USA could take anywhere between 5-10 business days.

Outside of Canada/USA:

• For orders below 2 cm in thickness (Orders containing only samples/exfoliating mitts), we use Canada Post Small Packet, which unfortunately, does not come wtih a tracking number. As much as we'd like to offer a tracked option, it would exceed the entire cost of the order for us to use them 😔! The delivery time could take anywhere from 7-21 business days.
• For orders over 2 cm (Most orders), we will use expedited couriers such as, Purolator, DHL, UPS, and Fedex, or similar equivalents, which will be selected at the time of shipment processing. The delivery time could take anywhere from 5-14 business days to deliver.

Please visit our shipping page for more details!

Canadian orders containing only Samples Discovery Kits and/or Exfoliating Mitts are under 2 cm are shipped via Canada Post Oversized Letter, which unfortunately, do not come with a tracking number.

As much as we'd like to offer a tracked option for these shipments, the shipping cost exceed the entire unfortunately exceed the entire order total 😔! The shipment time can take anywhere from 7-14 business days.

If you don't receive your order within 14 days of your shipping notification email, please email us at info@lovevelvette.com, and we'll make sure to investigate further for you!

If you would like to make changes to your order, please contact us as soon as possible at info@lovevelvette.com, and we will try our best to accommodate!

If it has been over two weeks since the shipping date and you still haven't received your shipment, please contact us at info@lovevelvette.com, and we will investigate the status of your order!

Please note that once your order is picked up or dropped off to the shipping courier, any delays or issues as a result of the shipping courier's handling is out of our control.

We are based in Calgary, but unfortunately we don't have a physical storefront - As of now, we operate primarily online via our website.

We do offer a no risk 60-day money-back guarantee, so if you purchase our products or samples and find you don't like them, we're more than happy to take care of it!

We offer a 100% satisfaction guaranteed return policy, valid for 60 days after the original date of purchase! Products must be new or in lightly used condition - we reserve the right to void our guarantee on products that are heavily used.

For more information, please visit our Returns & Exchanges page!