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FAQ

PRODUCT QUESTIONS

  • Which product do you recommend for me?
  • Are your products free of sulphates, toxins, parabens, and denatured alcohols?
  • Are your products natural?
  • Are your products vegan?
  • Do you test on animals?
  • Are these products suitable for sensitive skin?
  • Do your products contain synthetic fragrances?
  • Can I use face oils if I have oily, acne prone skin?
  • Why do you have a face oil for day, and one for night?
  • Can I wear the face oils under makeup?
  • Will using the body oil stain my clothes?
  • What is the shelf life/expiration date of a product?
  • Take our skin quiz here for a customized solution just for you!

     

    If you have even more questions for us, please fill out this form to get in touch with Co-founder Joyce, a certified Cosmetic Chemist! She'd be more than happy to provide a skincare consultation!

     

  • Yes, our products meet the strictest clean beauty standards! We've searched high and low to provide only the best, plant-powered ingredients nature has to offer.

     

  • Yes, our products are formulated only using natural or naturally derived ingredients! Our flagship oil blends are made of only the most luxurious, premium organic plant oils in high ratios not found in most products on the market. Our ingredients all comply with ECOCERT's standard on natural ingredients.

     

  • Yes, our products are completely vegan! We don't use any animal derived ingredients, only plant derived. We are certified cruelty-free and vegan by PETA's Global Beauty Without Bunnies program!

     

  • No, we do not test on animals! We are certified cruelty-free and vegan by PETA's Global Beauty Without Bunnies program!

     

  • Each of our products are formulated without drying alcohols, or known irritants. We've also included many ingredients with anti-inflammatory properties in our formulations to help sooth the skin! Our oils have been a favorite of many customers with sensitive skin!

     

    As our products are formulated by a certified Cosmetic Chemist, all ingredients, including essentials oils, have been included within safety limits. If you have any known sensitivities, please review our ingredients list and perform a patch test prior to use!

     

  • We do not use any synthetic fragrances in our products. We use small quantities of essential oils in our formulations, which provide both therapeutic benefits and a pleasant aroma. Each oil blend has been formulated by a certified Cosmetic Chemist, and all essential oils used are within safety limits. If you have any known sensitivities, please review our ingredients list and perform a patch test prior to use.

     

  • Yes! Our Normal Skin Day & Night Facial Oils were specifically developed for those with oily, acne prone skin. These oils contain linoleic acid rich oils like camellia and perilla, which may help balance the skin's sebum production. Our Normal Skin Facial Oils feel super light, but hydrating at the same time, and are designed to blend in with your skin's natural oils (sebum) to create a soft, velvety feeling.

     

  • Your skin produces different levels of oil (sebum) throughout the day, with sebum levels peaking during the mid-day. Your skin cells also regenerates (cell mitosis) at different rates throughout the day, with the peak around nighttime during sleep.

     

    We have optimized our oils to match your differing sebum levels by creating a lighter formula for the daytime, and a richer formula at night. During the day, we've created an oil that blends well with your existing sebum, whereas at night, an oil that works to replenish lost sebum!

     

    Our daytime oil contains ingredients that provide more barrier functions to help protect your skin from the effects of the elements, whereas our nighttime oil contains powerful and effective extracts and ingredients that take advantage of your skin's peak repair and recovery period at night.

     

  • Yes! Our daytime face oils absorb quickly into the skin, and will leave a smooth, supple base for makeup without leaving any oily residue. Many makeup artists currently use our day face oils under their clients' makeup, including Candice Ornstein, the Emmy nominated makeup artist for the popular TV show Schitt's Creek, and Kristen Arnett, a makeup artist and green beauty expert for many of your favorite celebrities!

     

  • Our Essential Body Oil absorbs quickly, and only a few pumps is needed for your whole body! As long as you apply just enough for your skin to absorb, the oil should not stain your clothes.

     

  • Our oils last 12 months after opening, and 24 months on the shelf. We have included Vitamin E (Tocopherol) in our products, which is not only nourishing, but helps reduce the rate of oxidation in the product! Please remember to store our products in a cool, dark area away from light in order to extend shelf life. If you detect any changes in smell, it may have oxidized.

     

 

PLACING AN ORDER

  • How do I make changes to my order?
  • We ship within 2-3 business days after your order is made. If you would like to make changes to your order, please contact us as soon as possible at info@lovevelvette.com, and we will try our best to accommodate!

     

 

SHIPPING & RETURNS

  • Do you ship worldwide?
  • Are my orders tracked?
  • Where is my order?
  • My products arrived damaged, what can I do?
  • The products didn't quite work for me - can I return it?
  • Yes, we ship internationally!

     

  • Yes, the majority of orders are tracked! For Canadian customers who order only our exfoliating mitt or product samples, due to limitations with Canada Post, we are unable to offer tracked shipping. Please let us know if you do not get your order within 2 weeks, and we will try our best to investigate further!

     

  • Please contact us and we will investigate the status of your order.

     

  • We are sorry to hear our product arrived damaged!

     

    Please visit our Returns & Exchanges guide for more information.

     

  • We are sorry to hear our product didn't work for you! We have a 100% satisfaction guarantee! Our policy is valid after 60 days from the date of purchase.

     

    Please visit our Returns & Exchanges guide for more information.

     

 

AFFILIATES

  • Do you offer an affiliates program?
  • Yes, we would love to consider a partnership with you! Please fill out this quick form and we'll contact you if there's an opportunity!

     

 

WHOLESALE

  • Do you offer wholesale opportunities?
  • Yes, we offer our products at wholesale prices to eligible buyers.

     

    Send us an email at info@lovevelvette.com! We'd love to learn more about you and your store!

     

 

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